Frequently Asked Questions
There are no bad questions, but there are questions that a lot of people ask.
These FAQ's might not answer everything but they will tell you the most important things you should know about buying currency online.
Our most common questions
When you place an order with S Money, you can choose either Store Pickup, Home Delivery or Post Office Collection.
Is home delivery safe?
Absolutely. We use StarTrack by Australia Post. The driver will require you to provide I.D before handing the order over. It will not be left unattended or given to anyone else.
What if I’m not home?
If you are not going to be home, choose Post Office Collection.
Your order will go to your local post office. You will be notified and can head down and collect your order when it’s convenient. Just remember to bring your I.D.
We process your order as soon as we’ve received payment and we try our best to get this to you.
Home delivery and Post Office collections orders usually arrive the within 2-3 business days once we have received your payment.
Store Pickup orders are available on same day or the next business day at the latest – once we have received your payment.
You will be notified by email and text as soon as your currency is ready for collection or delivery.
We have stores in Sydney and Melbourne plus a number of collection locations including Brisbane.
If you don’t live in these areas, we offer safe, fast home delivery to every address in Australia.
The S Money Melbourne CBD store is located at 44 Spencer Street, Melbourne VIC 3000.
The store is right next to the Great Southern Hotel and less than 100 metres from Southern Cross Train Station.
It is open 9am to 5pm – Monday to Friday and 10am to 3:30pm on Saturday.
The S Money Sydney CBD store is located at Wharf 6, Circular Quay.
The store is on the wharf nearest to The Museum of Contemporary Art at The Rocks.
It is open 9am to 5pm – Monday to Friday and 10am to 3:30pm on Saturday.
We also have partnered with other leading currency exchange brands to offer you pickup store locations in Brisbane.
With these stores in Brisbane and Sydney, you must order online and pay before you head into store.
You can sell us your foreign currency at our Melbourne store.
It’s located at 44 Spencer Street, Melbourne right next to the Great Southern Hotel.
Once you have placed your order, you will receive an email with instructions on how to pay. Most customers pay us by an internet banking transfer. We do not accept cash, cheque or Paypal.
We don’t have a minimum order amount.
For Home delivery or Post Office Collection orders, you can order up to $6,000 AUD in one order, and up to $9,500 AUD per day.
For Store Pick orders, you can order up to $20,000 AUD in one order.
Yes! You can call or email us if you have specific denomination requirements and we will do our very best to meet them.
Our fees depend on the currency and amount you order.
We aim to be upfront and transparent about what we charge and what it’s for.
Unlike other businesses we don’t try to hide this charge in the exchange rate. All orders will incur a service fee. This covers the cost of buying the currency and GST, along with a small profit.
Ordering currency online
Yes, you'll need an approved government issued ID to order currency and you'll need to have it with you to collect your order. Buying currency online is much like buying currency in store. We need to check your ID to validate that the currency isn't being used for illegal activity and to keep your money safe. Don’t worry we won't use this data for anything else.
Pick up and delivery
We deliver Australia wide using StarTrack by AusPost. For more information, click here
Choose to collect your currency from a convenient location as soon as 2 days for just $9.
- When: collect your currency as soon as 2 working days or pick a collection date that suits you
- Collection Zones: With +1400 locations around Australia, there should be a Parcelpoint in your neighbourhood, close to home or work. Find a store
- Collection Window: open late and on weekends, you can conveniently collect your currency at a day and time that suits you. Check out your local stores and opening times
- Secure: Parcelpoint work with only trusted local stores such as pharmacies and newsagents to make sure your currency is in safe hands and a photo ID check is mandatory
For more information, click here
We'll email you as soon as we process your order for delivery and when you can expect it. Australia Post will also send you a emails to let you know when your order is out for delivery which will include the estimated arrival time and link to track your order on its way to your door.
If you miss the Australia Post delivery, it will be sent to the nearest Australia Post office and you will be notified with a card in the mail and on email.
Sadly, no. You need to sign for the order yourself. To keep your money safe we need to verify that the person who placed the order is the same person who collects it. Don’t forget to have the same ID you used to complete your order with you.
