Frequently Asked Questions
There are no bad questions, but there are questions that a lot of people ask.
These FAQ's might not answer everything but they will tell you the most important things you should know about buying currency online.
Our most common questions
Ordering currency online
Yes, you'll need an approved government issued ID to order currency and you'll need to have it with you to collect your order. Buying currency online is much like buying currency in store. We need to check your ID to validate that the currency isn't being used for illegal activity and to keep your money safe. Don’t worry we won't use this data for anything else.
Pick up and delivery
Choose to collect your currency from a convenient location as soon as 2 days for just $9.
- When: collect your currency as soon as 2 working days or pick a collection date that suits you
- Collection Zones: With +1400 locations around Australia, there should be a Parcelpoint in your neighbourhood, close to home or work. Find a store
- Collection Window: open late and on weekends, you can conveniently collect your currency at a day and time that suits you. Check out your local stores and opening times
- Secure: Parcelpoint work with only trusted local stores such as pharmacies and newsagents to make sure your currency is in safe hands and a photo ID check is mandatory
For more information, click here
We'll email you as soon as we process your order for delivery and when you can expect it. Australia Post will also send you a emails to let you know when your order is out for delivery which will include the estimated arrival time and link to track your order on its way to your door.
If you miss the Australia Post delivery, it will be sent to the nearest Australia Post office and you will be notified with a card in the mail and on email.
Sadly, no. You need to sign for the order yourself. To keep your money safe we need to verify that the person who placed the order is the same person who collects it. Don’t forget to have the same ID you used to complete your order with you.