Frequently Asked Questions

There are no bad questions, but there are questions that a lot of people ask.
These FAQ's might not answer everything but they will tell you the most important things you should know about buying currency online.

Our most common questions

When will my currency be ready for pick up or delivered?

We process your order as soon as we've received payment and we try our best to get this to you the within 2 business days. We'll notify you by email and text as soon as your currency is ready for pick up or delivery. Paying by PayID means we will receive your payment in a matter of minutes and can get your currency to you faster.

How much can I order?

We don't have a minimum order amount and you can order up to $6,000 AUD in one order, and up to $9,500 AUD per day.

Ordering currency online

What is PayID?

PayID is when you use our email address (transfer@smoney.com.au) to make your payment instead of our BSB and account number. It’s like BPay, but it’s even faster so we can get your order to you much sooner.PayID is available through all major banks using your online banking app. Please note some banks have a maximum amount of $2000 for payments using PayID and a few, like Commonwealth can take up to 24 hours to release funds when paying a company for the first time.For more information, head to the PayID site.

Can I tell you what denominations I want?

Yes! you can call or email us if you have specific denomination requirements and we will do our very best to meet them.

What happens if I order but no longer need the currency?

There may be cancellation costs, particularly if the Australian dollar exchange rate changes significantly from when you booked the order. Where possible, we’ll try to waive cancellation fees.

I want to buy a currency you don't sell like Thai Baht or Indonesian Rupiah

S Money currently sells 5 currencies. As we grow we will continue to make more currencies available to you.

Do I need ID to buy currency?

Yes, you'll need an approved government issued ID to order currency and you'll need to have it with you to collect your order. Buying currency online is much like buying currency in store. We need to check your ID to validate that the currency isn't being used for illegal activity and to keep your money safe. Don’t worry we won't use this data for anything else.

Pick up and delivery

Where do you deliver to?

We deliver Australia wide using StarTrack by AusPost. For more information, click here

How can I collect my currency order locally?

Choose to collect your currency from a convenient location as soon as 2 days for just $9.

When: collect your currency as soon as 2 working days or pick a collection date that suits you
Collection Zones: With +1400 locations around Australia, there should be a Parcelpoint in your neighbourhood, close to home or work. Find a store
Collection Window: open late and on weekends, you can conveniently collect your currency at a day and time that suits you. Check out your local stores and opening times
Secure: Parcelpoint work with only trusted local stores such as pharmacies and newsagents to make sure your currency is in safe hands and a photo ID check is mandatory

For more information, click here

What are your delivery hours?

Most deliveries are made between 10 am - 6 pm Monday to Friday.

How will I know when to expect my delivery?

We'll email you as soon as we process your order for delivery and when you can expect it. Australia Post will also send you a emails to let you know when your order is out for delivery which will include the estimated arrival time and link to track your order on its way to your door.

What if I'm not at home for my delivery?

If you miss the Australia Post delivery, it will be sent to the nearest Australia Post office and you will be notified with a card in the mail and on email.

Can someone else collect my order?

Sadly, no. You need to sign for the order yourself. To keep your money safe we need to verify that the person who placed the order is the same person who collects it. Don’t forget to have the same ID you used to complete your order with you.

Exchange rates and fees

How do you give the best exchange rate?

S Money offers the same rate that you see on Google or XE unlike any other currency exchange online in Australia.Why? We are sick of hidden fees and margins. To be able to offer the best exchange rate in Australia for cash services, we charge a very small service fee.

What fees do you charge?

We aim to be upfront and transparent about what we charge and what it’s for. Unlike other businesses we don't try to hide this charge in the exchange rate. All orders will incur a service fee. This covers the cost of buying the currency and GST, along with a small profit. You can pick up your currency for free but if you prefer to have it delivered to your door there is an additional fee to cover the cost of delivery.

Why is your rate different to Google or XE?

The exchange rate you see on Google or xe.com is the live market exchange rate. It's also known as the wholesale rate or the interbank rate. It's the rate that banks exchange millions of dollars at a time for.It also changes more than once a second.There will be times when the rate you see on S Money isn't 100% exactly the same as these rates, because they are changing all the time.S Money uses the rate on Google, XE, Reuters and other online services to make sure you get the same best rate that is shown online.

What time of the day or week are exchange rates the best?

We wish we could tell you!Unfortunately there is no 'best time' to buy currency, because exchange rates are always changing and are very unpredictable.