Frequently Asked Questions
There are no bad questions, but there are questions that a lot of people ask.
These FAQ's might not answer everything but they will tell you the most important things you should know about buying currency online.
Our most common questions
Ordering currency online
Yes, you'll need an approved government issued ID to order currency and you'll need to have it with you to collect your order. Buying currency online is much like buying currency in store. We need to check your ID to validate that the currency isn't being used for illegal activity and to keep your money safe. Don’t worry we won't use this data for anything else.
Pick up and delivery
We offer pick up through our partnership with Unimoni. Their CBD stores are located in all major cities including Sydney, Brisbane, Melbourne.
Just select your preferred location when ordering online and don't forget to bring your ID with you. You’ll need the same ID you used to complete your order online.
We'll email you as soon as we process your order for delivery and when you can expect it. Our couriers will also send you a text message to let you know when your order is out for delivery which will include the estimated arrival time and link to track your order on its way to your door.
If you know in advance that you won't be in, give us a call on 1300 50 10 80 and we can reschedule your delivery date for you.
If you’re not in while your order is out for delivery our courier will give you a call. If they can’t get in touch, they’ll return your order to the nearest Unimoni store. You’ll be able to pick up your order for free from the Unimoni store in the CBD. Alternatively, you can call us on 1300 50 10 80 to set up a new delivery, but this will incur a $19 fee.
Sadly, no. You need to sign for the order yourself. To keep your money safe we need to verify that the person who placed the order is the same person who collects it. Don’t forget to have the same ID you used to complete your order with you.