Contact Us

You can either

1. Head into one of our stores to buy or sell currency
2. Order online and collect your currency at one of our store collection locations or at your local post office

We process your order as soon as we’ve received payment and we try our best to get this to you.

Store Collection orders are available on within 1-3 business day  – once we have received your payment.

Post Office Collection orders usually arrive the within 2-4 business days – once we have received your payment.

You will be notified by email and text as soon as your currency is ready for collection or delivery.

We have stores in Sydney and Melbourne plus a number of collection locations across NSW, VIC, QLD and WA.

With these collection locations, you must order online and pay before you head into store.

If you don’t live in these areas, we offer safe, fast home delivery to every address in Australia.

The S Money Melbourne CBD store is located at 44 Spencer Street, Melbourne VIC 3000.

The store is right next to the Great Southern Hotel and less than 100 metres from Southern Cross Train Station.
It is open 9am to 5pm – Monday to Friday and 10am to 3:30pm on Saturday.

The S Money Sydney CBD store is located at Wharf 6, Circular Quay.
The store is on the wharf nearest to The Museum of Contemporary Art at The Rocks.
It is open 9am to 5pm – Tuesday, Thursday & Friday.

You can sell us your foreign currency at our Melbourne or Sydney store.

In-Store

If you walk in-store, you can pay in cash.

Alternatively if you would like to lock in the rate and the stock, you can place an order online by selecting “Go In-Store” and “Bank Transfer”

Online orders

For store collection and home delivery orders, you will receive an email with instructions on how to pay.

Most customers pay us by an internet banking transfer.

Payments must be made from an account in your name and not from a business account.

We don’t have a minimum order amount.

For Post Office Collection orders, you can order up to $5,000 AUD in one order, and up to $9,500 AUD per day.

For Store Pick orders, you can order up to $20,000 AUD in one order.

Yes! For popular currencies, click Request Denominations when getting a quote.

Please note – denominations requests are not available on all currencies and are not guaranteed. We do our very best to provide the mix of notes you want but it really depends on what stock we have at the time.

These requests are performed on a best efforts basis.

Our fees depend on the currency and amount you order.

We aim to be upfront and transparent about what we charge and what it’s for.

Unlike other businesses we don’t try to hide this charge in the exchange rate. All orders will incur a service fee. This covers the cost of buying the currency and GST, along with a small profit.