Victorian Locations

Covering Melbourne and rest of Victoria

FAQ

Melbourne Store

The S Money Melbourne CBD store is located at 44 Spencer Street, Melbourne VIC 3000.

The store is right next to the Great Southern Hotel and less than 100 metres from Southern Cross Train Station.

It is open 9am to 5pm - Monday to Friday and 10am to 3:30pm on Saturday and Sunday.

S Money at 44 Spencer St, Melbourne VIC 3000 Uphill

The Rest of Victoria

If you don't live in Melbourne - we can still help you. S Money can delivery to every address in Australia through a premium, secure delivery service through StarTrack by Australia Post.

Secure Home Delivery

Whether you want your currency sent to your home, your office or somewhere else entirely it costs only $17.

  • When: Once we receive your payment, it usually takes 2-3 business days depending on where you are in Australia
  • Delivery Zones: Australia wide
  • Delivery Window: 9am - 5pm Monday to Friday. StarTrack will keep you up to date on your delivery status every step of the way
  • If you aren't home: If your worried you'll miss your delivery window then don't be! Simply choose Post Office Collection.
  • Secure: We use StarTrack Premium for the fastest and most secure delivery service. With photo ID checks and signature on arrival, to make sure your currency arrives in your hands safely
Currency collection options - Option 1 - Delivery to your door

Post Office Collection

If you would prefer to collect it from your local post office, it costs $23.

  • How it works: Enter your home address as your shipping address. If you aren't home it'll be taken to your local Post Office and you'll have 7 days to pick it up
  • Delivery Zones: Australia wide
  • Secure: We use StarTrack Premium for the fastest and most secure delivery service. You will need to provide photo ID if you collect your order from the Post Office.
  • When: Once we receive your payment, it usually takes 2-3 business days depending on where you are in Australia
Currency collection options - Option 2 - Post office collection

Contact the team

Call

1300 50 10 80

Monday to Friday 9am to 5pm

Visit us

Feel free to drop into our store during business hours at:
Shop 1/44 Spencer Street, Melbourne

Email us

Reach out to us on connect@smoney.com.au.
We’ll get back to you as soon as possible.

Get Social

For up to the minute announcements and fast messaging, visit and follow our Facebook page.

Frequently asked questions

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You can either

  1. Head into one of our stores to buy or sell currency
  2. Order online and collect your currency at one of our 15 store collection locations
  3. Order online and have it securely delivered to any address in Australia

 

Is home delivery safe?

Absolutely. We use StarTrack by Australia Post. The driver will require you to provide I.D before handing the order over. It will not be left unattended or given to anyone else.

 

What if I’m not home?

Your order will go to your local post office. You will be notified and can head down and collect your order when it’s convenient. Just remember to bring your I.D.

We process your order as soon as we’ve received payment and we try our best to get this to you.

Store Collection orders are available on within 1-3 business day  – once we have received your payment.

Home Delivery orders usually arrive the within 2-3 business days – once we have received your payment.

You will be notified by email and text as soon as your currency is ready for collection or delivery.

We have stores in Sydney and Melbourne plus a number of collection locations across NSW, VIC, QLD, WA and SA.

With these collection locations, you must order online and pay before you head into store.

If you don’t live in these areas, we offer safe, fast home delivery to every address in Australia.

 

The S Money Melbourne CBD store is located at 44 Spencer Street, Melbourne VIC 3000.

The store is right next to the Great Southern Hotel and less than 100 metres from Southern Cross Train Station.
It is open 9am to 5pm – Monday to Friday and 10am to 3:30pm on Saturday & Sunday.

 

The S Money Sydney CBD store is located at Wharf 6, Circular Quay.
The store is on the wharf nearest to The Museum of Contemporary Art at The Rocks.
It is open 9am to 5pm – Monday to Friday and 10am to 3:30pm on Saturday & Sunday.

You can sell us your foreign currency at our Melbourne or Sydney store.

In-Store

If you walk in-store, you can pay in cash.

Alternatively if you would like to lock in the rate and the stock, you can place an order online by selecting “Go In-Store” and “Bank Transfer”

Online orders

For store collection and home delivery orders, you will receive an email with instructions on how to pay.

Most customers pay us by an internet banking transfer.

Payments must be made from an account in your name and not from a business account.

We don’t have a minimum order amount.

For Home delivery or Post Office Collection orders, you can order up to $6,000 AUD in one order, and up to $9,500 AUD per day.

For Store Pick orders, you can order up to $20,000 AUD in one order.

Yes! For popular currencies, click Request Denominations when getting a quote.

Please note – denominations requests are not available on all currencies and are not guaranteed. We do our very best to provide the mix of notes you want but it really depends on what stock we have at the time.

These requests are performed on a best efforts basis.

Our fees depend on the currency and amount you order.

We aim to be upfront and transparent about what we charge and what it’s for.

Unlike other businesses we don’t try to hide this charge in the exchange rate. All orders will incur a service fee. This covers the cost of buying the currency and GST, along with a small profit.

Updated: Posted on