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FAQ's
We have stores in Sydney and Melbourne plus a number of collection locations including Brisbane.
If you don't live in these areas, we offer safe, fast home delivery to every address in Australia.
The S Money Melbourne CBD store is located at 44 Spencer Street, Melbourne VIC 3000.
The store is right next to the Great Southern Hotel and less than 100 metres from Southern Cross Train Station.
The S Money Sydney CBD store is located at Wharf 6, Circular Quay.
The store is on the wharf nearest to The Museum of Contemporary Art at The Rocks.
It is open 10am to 3pm - Monday to Friday.
We also have partnered with other leading currency exchange brands to offer you pickup store locations in Brisbane.
With these stores in Brisbane and Sydney, you must order online and pay before you head into store.
When you place an order with S Money, you can choose either Store Pickup, Home Delivery or Post Office Collection.
Is home delivery safe?
Absolutely. We use StarTrack by Australia Post. The driver will require you to provide I.D before handing the order over. It will not be left unattended or given to anyone else.
What if I'm not home?
If you are not going to be home, choose Post Office Collection. Your order will go to your local post office. You will be notified and can head down and collect your order when it's convenient. Just remember to bring your I.D.
We process your order as soon as we've received payment.
Home delivery and Post Office collections orders usually arrive the within 2-3 business days once we have received your payment.
Store Pickup orders are available on same day or the next business day at the latest - once we have received your payment.
You will be notified by email and text as soon as your currency is ready for collection or delivery.
Once you have placed your order, you will receive an email with instructions on how to pay. Most customers pay us by an internet banking transfer. We do not accept cash, cheque or Paypal.
We don't have a minimum order amount and you can order up to
$6,000 AUD per order for Home Delivery
$6,000 AUD per order for Post Office Collection
$20,000 AUD per order for Store Pickup
Our fees depend on the currency and amount you order.
We aim to be upfront and transparent about what we charge and what it’s for.
Unlike other businesses we don't try to hide this charge in the exchange rate. All orders will incur a service fee. This covers the cost of buying the currency and GST, along with a small profit.
Yes! You can call or email us if you have specific denomination requirements and we will do our very best to meet them.
Yes, you can sell us your foreign currency at our Sydney or Melbourne stores.
