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FAQ's
We have stores in Sydney and Melbourne plus a number of collection locations across NSW, VIC, QLD, WA and SA.
With these collection locations, you must order online and pay before you head into store.
If you don’t live in these areas, we offer safe, fast home delivery to every address in Australia.
The S Money Melbourne CBD store is located at 44 Spencer Street, Melbourne VIC 3000.
The store is right next to the Great Southern Hotel and less than 100 metres from Southern Cross Train Station.
It is open 9am to 5pm – Monday to Friday and 10am to 3:30pm on Saturday and Sunday.
The S Money Sydney CBD store is located at Wharf 6, Circular Quay.
The store is on the wharf nearest to The Museum of Contemporary Art at The Rocks.
It is open 9am to 5pm – Monday to Friday and 10am to 3:30pm on Saturday.
You can either
- Head into one of our stores to buy or sell currency
- Order online and collect your currency at one of our 15 store collection locations
- Order online and have it securely delivered to any address in Australia
Is home delivery safe?
Absolutely. We use StarTrack by Australia Post. The driver will require you to provide I.D before handing the order over. It will not be left unattended or given to anyone else.
What if I’m not home?
Your order will go to your local post office. You will be notified and can head down and collect your order when it’s convenient. Just remember to bring your I.D.
We process your order as soon as we’ve received payment and we try our best to get this to you.
Store Collection orders are available on within 1-3 business day – once we have received your payment.
Home Delivery orders usually arrive the within 2-3 business days – once we have received your payment.
You will be notified by email and text as soon as your currency is ready for collection or delivery.
In-Store
If you walk in-store, you can pay in cash or by card.
Alternatively if you would like to lock in the rate and the stock, you can place an order online by selecting “Go In-Store” and “Bank Transfer”
Online orders
For store collection and home delivery orders, you will receive an email with instructions on how to pay.
Most customers pay us by an internet banking transfer.
Payments must be made from an account in your name and not from a business account.
We don't have a minimum order amount and you can order up to
$20,000 AUD In-store
$20,000 AUD per order for Store Pickup
$6,000 AUD per order for Home Delivery
Our fees depend on the currency and amount you order.
We aim to be upfront and transparent about what we charge and what it’s for.
Unlike other businesses we don't try to hide this charge in the exchange rate. All orders will incur a service fee. This covers the cost of buying the currency and GST, along with a small profit.
Yes! For popular currencies, click Request Denominations when getting a quote.
Please note – denominations requests are not available on all currencies and are not guaranteed. We do our very best to provide the mix of notes you want but it really depends on what stock we have at the time.
Yes, you can sell us your foreign currency at our Sydney or Melbourne stores.
